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New Booking & Cancellation Policy

Updated: May 10, 2019

All Empress Chai Yok Studios services are by appointment only. Appointments are considered valid after payment is received in full. Group/party steams require a NON-REFUNDABLE deposit to reserve the desired date and time, however the FULL BALANCE NEEDS TO BE PAID 24 HOURS PRIOR TO THE APPOINTMENT. Appointment will be cancelled if full payment is not received 24 hours prior.


ABSOLUTELY NO REFUNDS/RETURNS.


CANCELLATION POLICY FOR INDIVIDUAL/PARTNER STEAMS: CLIENTS MAY RESCHEDULE 2 HOURS PRIOR TO APPOINTMENT. IF PROPER NOTICE IS NOT GIVEN A RESCHEDULING FEE OF $15 WILL BE APPLIED. CLIENTS WHO ARE MORE THAN 15 MINUTES LATE WILL RESULT IN CANCELLATION AND A $15 RESCHEDULING FEE TO SET ANOTHER APPOINTMENT.


NO SHOW/NO CALL CLIENTS FORFEIT THEIR PAYMENT OR PAY A $15 RESCHEDULING FEE TO SET ANOTHER APPOINTMENT.


CANCELLATION POLICY FOR GROUP/PARTY STEAMS: CLIENTS MAY RESCHEDULE IF PRIOR 24 HR NOTICE IS GIVEN. IF PROPER NOTICE IS NOT GIVEN A RESCHEDULING FEE OF $15 WILL BE APPLIED. CLIENTS WHO ARE MORE THAN 15 MINUTES LATE WILL RESULT IN CANCELLATION AND A $15 RESCHEDULING FEE TO SET ANOTHER APPOINTMENT.


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            Revelation 22:2 

2 In the midst of the street of it, and on either side of the river, was there the tree of life, which bare twelve manner of fruits, and yielded her fruit every month: and the leaves of the tree were for the healing of the nations.